Frequently asked Questions

Customer Service FAQs

With Shipping Protection we guarantee delivery of your order it’s a simple as that. If your order is not received within 21 days from dispatch* we will resend your order. In the very unlikely event that your resent order is not received we will refund you. Australian orders are excluded from refunds but will receive TWO free resends to an address of your choice.

*21 days for Premium Shipping, 28 days for Tracked Shipping, and 35 days for Australian orders.

Re-shipping guidelines

If your order gets sent back to us because of the wrong shipping address, we will reship it if you give us a new, correct address. However, you will have to pay for the extra shipping costs.

How long until delivery?

You have a choice of Premium Shipping or Standard Shipping. Both options offer tracking so you can follow the delivery of your order. With our Premium Shipping orders should arrive within 3-5 days from dispatch and with our Standard Shipping 10-14 days. This does of course depend on where you are in the world and the reliability of the shipping provider in your country. In some cases delivery times may be exceeded due to delays in the postal system outside of our control.

How do I cancel an order?

To cancel an order, you must inform us as soon as possible. Once an order has been dispatched unfortunately, we cannot cancel your order as your items will already be in transit. Most orders are dispatched within 24-48 hours from receipt of payment.

Where are orders sent from?

We send our orders from the UK and the USA, and we ship worldwide. In this way, we do our best to ensure speedy delivery and without hold-ups.

How do you send orders?

We send all orders with only your name and address on the package. The order itself is wrapped in bubble wrap to ensure it won’t be damaged in transit. In this way, we ensure full security and complete discretion.

Do you send the products discreetly?

We are considering your privacy at all times so parcels are sent with no indications of their contents inside along with a return address.

How long will it be before my order arrives?

We send off orders as soon as payment is confirmed but usually within 24-48 hours of your order reaching us. Orders placed at the weekends won’t be sent until the following Monday. Depending on your choice of shipping orders can take between 3-5 days for Premium Shipping or 10-14 days for Standard Shipping.

What will happen if my order is kept by customs?

Before ordering, you should make sure you have a full understanding of the laws where you reside. It is highly unlikely that your order will be seized by customs officers. However, if you choose our shipping protection option, even if your order was to be seized, we would resend it to you.

What should i do after making bank transfer?

Feel free to send us confirmation of your payment.

Please note that UK payments can take up to 2 hours to show in our account and International payments can take 2-3 days so please keep this in mind before contacting us regarding this.

We do not confirm receipt of payment but once your order has been dispatched you will receive an email to confirm shipment and your tracking details.

How can I pay for my order?

Please see our Payments page, you can pay by bank transfer, crypto, credit or debit card and PayPal.

Is your website secure?

As a company, the security of our customers’ personal details is our top priority. Not only do we use the highest level of encryption of your data but we also have a policy never to share your information with third parties without your permission.

Don’t peptides need to be kept at a certain temperature during transit?

The temperature of the peptides during transit is not of concern. For them to remain active, the most important factor is that they are kept out of direct sunlight.

Why are your prices so reasonable?

We keep our prices low because we work directly with manufacturers.

Can I return a product?

Pharma Lab Global does not accept returns because of the items’ nature and the laws in place. Additionally, our items may degrade prematurely if improperly handled. Please get in touch with our customer service department if you have any questions about your purchase.

Do you offer refunds?

It is the customer’s responsibility to ensure they know which peptide is the most appropriate for their research purposes. For obvious reasons, we could never resell a product which had been returned to us. However, if your order has suffered damage in transit we will happily replace the damaged products. If you have chosen our Shipping Protection option and your order has not been received even after a resend, we will refund your payment.

Peptide FAQs

What is a peptide?

A peptide is a group of two or more amino acids attached by a peptide bond. Amino acids are known as the building blocks of protein and play a crucial role in many of your body’s natural functions including stimulating hormonal activity or repairing damage to the body. Although they are produced naturally by our bodies, they can also be derived from animal or plant sources or be manufactured synthetically.

How should I store my peptide when I receive it?

Peptides should be stored in a place away from direct heat and sunlight, we recommend that you store them in the fridge.

What form do you sell your peptides in?

All of our peptides are sold in various sizes of vials of lyophilized powder.

How can I reconstitute my peptides?

We sell bacteriostatic water for your convenience so you may reconstitute your peptides once received, you may of course choose to purchase your own.

Why does the peptide look cloudy when I mix it?

Peptides vary in the degree to which they are soluble in bacteriostatic water. This is especially true of ones which contain multiple hydrophobic amino acid residues. If you have difficulties in dissolving the peptide, we recommend you use a small quantity of dilute (approximately 10%) of aqueous acetic acid for basic peptides or aqueous ammonia for acidic peptides. The addition of these liquids should improve the dissolution of the peptide.

Can I send your products to be tested?

Yes, absolutely. We stand by the quality of all our products and strongly urge you to have them tested by any impartial third party laboratory. Tests which can be carried out include mass-spec, AAA, Maldimass and HPLC.

Why does this vial contain less than my previous order?

During the lyophilization process, a nitrogen flush is added to remove any contaminants. This stage of the manufacturing process can affect the appearance of the peptide. Other factors such as the temperature or the leakage of water vapour from the vial can cause the contents to stick to the side of the vial. Although it may not be visible to the human eye, all our vials are filled automatically and contain exactly the same quantity of peptide.

Why do peptides differ in appearance?

Peptides come in a variety of shapes and sizes due to their nature. Often the ‘cake’ may break during transit. This is normal and doesn’t affect their quality or potency. Also, proteins like LR3 are naturally larger than GRF or GHRP.

What can I use your peptides products for?

Our products are sold on the understanding that they are exclusively for research purposes only. They should never be used for the treatment of any medical condition, deficiency or disease or be added to food for human consumption.

Do you sell other products which don’t appear on your website?

No. The only products we sell are those you can see on our website. These products are peptides for research purposes. Please don’t ask for anything else.

ALL PRODUCT INFORMATION AND ARTICLES ON THIS SITE ARE FOR EDUCATIONAL PURPOSES ONLY

DISCLAIMER: All products sold by Pharma Lab Global are for research and laboratory use only. These products are not designed for use or consumption by humans or animals. They are not to be classified as a drug, food, cosmetic, or medicinal product and must not be mislabelled or used as such. By purchasing from our Website the buyer accepts and acknowledges the risks involved with handling of these products. All articles and product information provided on this Website are for informational and educational purposes only. Handling and use of these products should be restricted to suitably qualified professionals.

Frequently asked Questions

Customer Service FAQs

Peptide FAQs